Services Level Agreement

During the term of the Alooma Services Agreement, Alooma will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, other than downtime for system maintenance or critical bug fixes. Alooma will make commercially reasonable efforts to provide Customer with advance notice of any impending downtime 48 hours in advance or, if not possible, as much advance notice as possible, and will make commercially reasonable efforts to perform system maintenance during non-peak hours based on US Pacific time. Alooma cannot and will not be responsible or liable in any manner for any downtime or disruptions or difficulties in accessing the Services that are caused or initiated by its hosting provider or by any other third party, including internet service providers and internet network providers, or caused by factors outside of Alooma’s reasonable control.