Solution Engineer
We care about customer success and customer service, and we're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role!
Redwood City, California


We're looking for Solutions Engineers to assist organizations with purchasing and thriving with the Alooma product.

Pre-Sales Responsibilities:

  • Identifying customer business requirements and matching them to product features
  • Building joint customer strategies with sales and services to encourage product adoption
  • Providing live demonstrations of Alooma to prospective customers
  • Answering Alooma product questions and helping customers and prospects to take full advantage of the Alooma product
  • Answering Alooma technical questions and helping customers integrate Alooma with their existing data sources and other big data tools
  • Building relationships with key decision makers, visiting customers on occasion, and serving as a customer's technical point of contact
  • Educating prospects on product implementation and usage
  • Learning about customers' successes and challenges, sharing customer feedback within Alooma, and advocating for customer interests

Post-Sales Responsibilities:

  • Acting as intermediary between sales and other technical teams to best meet customer needs
  • Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
  • Documenting technical considerations, collecting existing articles, and contributing to internal knowledge bases as a resource for other teams, customers, and partners

Qualifications:

  • 3+ years of experience in sales/solutions engineering, technical consulting, data engineering or system integration project management for accounts; customer-facing experience is a big plus
  • Bachelor degree in software engineer
  • Team-oriented and possess strong collaboration skills
  • Passionate commitment to quality and success
  • Excellent verbal and written communication skills
  • Ability to quickly solve technical and business-related challenges
  • Able to relate technical concepts to customers of all technical backgrounds
  • Comfortable working in a fast-paced and dynamic environment
  • Must be legally authorized to work in the United States



The Alooma Vibe

Great People - Smart, passionate, and commited to each other.
Work/Life Balance - We're a family at work but we also have families back home.
Grow with Us - Push your own limits, and take Alooma to the next level.
The Best Gear - A brand new Mac, your favorite brand of headphones, and anything else you need to get the job done.
Do you have what it takes?
Apply for this job now
Send your CV to:  jobs@alooma.com
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