Here at Alooma, we love data! On our Customer Success & Data Solutions team, we strive to ensure that our customers are getting the most value out of their data and use Alooma to drastically reduce their time-to-value for their data pipeline and ensure reliability.
We are currently seeking a Data Solutions Engineer to join our Customer Success & Data Solutions team. This role is ideal for engineers who enjoy working with customers to provide best-in-class post-sales support. The mission of our Customer Success & Data Solutions team is to ensure that our customers have the best possible experience with Alooma.
Our Data Solutions Engineer works closely with our clients to provide creative solutions to data engineering problems and acts as the voice of the client to drive our product roadmap. They are trained to be active listeners and demonstrate empathy when customers encounter product issues. They will work closely a wide range of tools and technologies, such as Redshift, Snowflake, BigQuery, Apache Kafka, SQL, and Python.
As a Data Solutions Engineer, you will:Solve and respond to customer issues and inquiries, ranging from providing customers with helpful resources to writing code that addresses customer issuesWork with Product to improve documentation and build new features using PythonBuild and improve internal and external tooling to improve customer experienceLearn about customers’ successes and challenges, share customer feedback within Alooma, and advocate for customer interestsHelp guide and train Customer Success EngineersOwn and manage customer onboardings and experience through customer lifecycle
About You:4+ years of experience working with big data (i.e. data engineering)Deep understanding of SQL, Python, and LinuxExperience with ODBC Databases and Cloud Data WarehousesTeam-oriented and possess strong collaboration skillsExcellent active listening skills, patience, and empathyPassionate commitment to quality and successExcellent verbal and written communication skillsAbility to quickly solve technical challengesAble to relate technical concepts to customers of all technical backgroundsComfortable working in a fast-paced and dynamic environmentMust be legally authorized to work in the United States
Bonus Points:Customer facing experienceDBA experienceAnalytics and BI experience