Solutions Engineer

SalesFull-timeRedwood City, CA
This is a most uniquely appropriate role for data engineers that enjoy helping others understand best practices and can interact with customers ranging from highly technical senior engineers to high level business decision makers.

The Alooma Solutions Engineer role is for data engineers who thrive on finding creative solutions to customer problems and enjoy educating others. Is this a development role? Yes. Is this a customer facing role? Yes. Is this the most amazing opportunity to learn and use the best data and development tools in the industry? Heck yes.

Warning: if you’ve never worked directly with customers and experienced the thrill of impacting a sale, you should know that it is intoxicating… perhaps even addictive.
  • Identifying customer business requirements and educating customers about how our solution fits
  • Building joint customer strategies with sales and services to encourage product adoption
  • Providing live demonstrations of Alooma to prospective customers
  • Answering Alooma product questions and helping customers and prospects to take full advantage of the Alooma product
  • Working with customers to integrate Alooma with their existing data sources and other big data tools
  • Building technical trusted advisor relationships with key decision makers, visiting customers on occasion, and serving as a customer's technical point of contact
  • Educating prospects on product implementation and usage
  • Learning about customers' successes and challenges, sharing customer feedback within Alooma, and advocating for customer interests
  • Document and maintain a reliable hand-off process with the post sales team.
  • Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
  • Documenting technical considerations, collecting existing articles, and contributing tointernal knowledge bases as a resource for other teams, customers, and partners
  • About You:
  • 3+ years of experience working with big data (i.e. data engineering)
  • Good understanding of SQL and modern databases (MySQL/Postgres/Oracle/SQL server)
  • Knowing your way around a *nix shell
  • Good knowledge in Python/Ruby or Scala (the work is mostly in python and SQL, so willingness to pick up Python is key)
  • Team-oriented and possess strong collaboration skills
  • Passionate commitment to quality and success
  • Excellent verbal and written communication skills
  • Ability to quickly solve technical and business-related challenges
  • Able to relate technical concepts to customers of all technical backgrounds
  • Comfortable working in a fast-paced and dynamic environment
  • Must be legally authorized to work in the United States
  • Bonus Points:
  • Solutions Engineer/Architect/customer-facing experience
  • DBA/Production Engineering experience
  • Analytics and BI experience