Here at Alooma, we love data! On the Customer Success team, we strive to ensure that our customers are getting the most value out of their data and use Alooma to drastically reduce their time-to-value for their data pipeline and ensure reliability.
We are currently seeking an entry-level Customer Success Engineer to join our Customer Success & Data Solutions team. This role is ideal for engineers who enjoy working with customers to provide best-in-class post-sales support. The mission of our Customer Success & Data Solutions team is to ensure that our customers have the best possible experience with Alooma.
Our Customer Success Engineer works closely with our clients to provide creative solutions to data engineering problems and acts as the voice of the client to drive our product roadmap. They are trained to be active listeners and demonstrate empathy when customers encounter product issues. They will work closely a wide range of tools and technologies, such as Redshift, Snowflake, BigQuery, Apache Kafka, SQL, and Python.
As a Customer Success Engineer, you will: