Documentation

Zendesk Integration

Alooma can read and replicate many of the Zendesk objects from your Zendesk account. This allows you to, among other scenarios, merge support data with other data in Alooma to get deeper insights on your business' customer success.

Background

Alooma synchronizes Zendesk data every half hour. We pull some Zendesk data incrementally and for some we pull the entire object every time, depending on the needs of the specific object.

Setting up the integration

You can connect Zendesk to Alooma in just a few steps:

  1. Click Add an input from the plumbing screen.

  2. Select the Zendesk option.

  3. Give your Zendesk integration a name. We’ll use the input name in the UI, but it won’t affect event naming. Note that after creation, input name cannot be changed.

  4. Supply the following connection info:

    • Your Zendesk subdomain (the company part in company.zendesk.com).

    • The admin email address you use to log in to Zendesk.

    • The API Token from the Zendesk Support Admin interface. Check out Zendesk's documentation for API Token generation.

  5. Select the objects you'd like to stream to Alooma (by default we pull all the supported ones shown in the UI list). If there's a Zendesk object you'd like supported, feel free to reach out!

  6. [Optionally] If you don't want all the historical Zendesk data, under Advanced options you can select a start date. If selected, all objects which are added incrementally will only include the data from that date on. Otherwise, we'll pull the entire object.

Keep the mapping mode to the default of OneClick if you'd like Alooma to automatically map all Zendesk objects directly to your data destination. Otherwise, they'll have to be mapped manually from the Mapper screen.

That's it, you're ready to replicate your Zendesk objects to your data destination!

Search results

    No results found